MBA 8275 - Business Process Improvement

Business Process Improvement (BPI) is a critical dimension for any organization. It is a continuous journey of getting better, moving faster, and doing more with less. BPI is part of the culture in most successful organizations where leadership places high value on people who can bring cross-functional teams together to address the issues and challenges at hand. These challenges present real opportunities for improvement across every facet and function within the organization.

In this course, students learn how to define and start a Business Process Improvement project, utilize the proven DMAIC methodology and tools from lean six sigma and develop problem-solving skills that can immediately be put to work solving process problems in their own workplace. Students learn the importance of using data analytics in arriving at the best recommendation for improvement. It is expected that students use critical thinking skills to best frame the project objective, learn to ask the difficult questions, and present their recommendations with conviction based on facts, not opinions.

The course is based on real-life case studies of companies with process challenges within their organizations – from manufacturing/operations, supply chain, service, and other functional areas.

One unique feature of this course is that upon completion, students receive their Lean Six Sigma Yellow Belt Certification through www.GoLeanSixSigma.com on the last day of class.

Credits: 4