COMM 3560 - Communication in Conflict Situations

Goals: To learn about the dynamics of communication interaction in conflict situations; to explore approaches to dealing with conflict, including examining the strengths and weaknesses associated with communication styles, tactics, strategies, uses and expressions of power, the impact of “face,” the impact of culture, and framing; to become familiar with and examine the role of third-party intervention; to develop greater awareness of the consequences associated with one’s own communicative choices in conflict situations.

Content: The role that communication plays in conflict situations, the general principles of communication in conflict, including the way communities develop and share symbolic world views that may come into conflict with those held by different communities. Examination of approaches to dealing with conflicts, such as problem resolution approaches, mediation, and negotiation strategies. Students will apply the theoretical perspectives to individual interpersonal conflict situations as well as to contemporary societal conflicts.

Taught: Alternate years

Prerequisite: None

Credits: 4