GPA 8229 - Conflict Management Systems Design

This course is designed for managers, administrators and other organizational leaders who may be called on to think about conflict at an organizational or systems level. Specifically, this course focuses on the role of designing, developing and supporting informal and formal conflict management processes, programs and systems for various organizational settings. Students will focus both on the theory and practice of conflict management systems design, using a combination of readings, case studies and simulations. Students will learn how to assess organizational conflict climate, develop collaborative strategies for working pro-actively and responsively to manage conflict in organizations.

Credits (4 credits)