GPA 8160 - Communication and Conflict

Conflict is often described as primarily a “communication problem.” There is an assumption that if only the parties to a conflict could communicate clearly, the conflict would be resolved. However, conflict is much more complex, and the role of communication in conflict situations is not a simple thing. One thing is certain: solving communication problems will not magically resolve conflict. At the same time, understanding how communication functions in conflict situations is critical to finding ways to manage those situations in an effective way.

Credits (4 credits)